Our People

Employee engagement directly impacts service quality, guest satisfaction, and overall business success. At Hodson Bay Group, we foster a highly engaged workforce by implementing the following strategies:

Clear Communication and Vision – team members feel connected to the group’s focus

Training and Development – We provide continuous training and development programmes, coupled with Culture Coaching to enhance employees’ skills and knowledge, empowering them to excel in their roles and pursue career growth.

Recognition and Reward – We acknowledge and celebrate employee achievements and contributions through recognition programmes, incentives, and rewards.

Employee Feedback and Involvement – Established channels for employees to share feedback and ideas, ensuring their voices are heard and their opinions valued.

Team Building and Social Activities – Team-building events, social gatherings, and employee outings strengthen team cohesion and foster a positive work environment.

Career Pathways and Advancement Opportunities – Outlined career paths, opportunities for advancement, making it clear that employees have a future within the organisation.

Empowerment and Autonomy – At Hodson Bay Group, we empower employees to make decisions and take ownership of their roles, giving them the autonomy to contribute meaningfully to the guest experience.

Hodson Bay Group is collaborating with the Irish Centre for Diversity and Inclusion to develop an action plan aimed at strengthening policies, procedures, and training around Diversity, Equality, and Inclusion (DE&I).

Key initiatives include:

Inclusive Recruitment: Implementing fair hiring practices and building partnerships to attract diverse talent.

Workforce Representation: Setting goals to improve representation across all levels & promote diverse   perspectives.

Employee Training: Offering training on unconscious bias, cultural competence, and inclusive leadership.

Inclusive Work Environment: Supporting flexibility, accommodation, and empowerment for all employees.

Employee Resource Groups: Establishing ERGs to create community and influence policy.

Guest Experience: Training staff to cater to diverse guest needs and ensuring inclusive marketing.

Supplier Diversity: Supporting diverse suppliers in procurement processes.

Measuring Progress: Regularly assessing DE&I initiatives and reporting progress transparently.

Hodson Bay Group is committed to fostering personal and professional growth for all employees through structured development programmes. We believe in providing everyone the opportunity to progress within the organisation and reach their full potential.

Our active development initiatives include tailored upskilling programmes designed to equip team members with new competencies and expand their knowledge base. A key example is the Hodson Bay Group Management Development Programme, which focuses on leadership development. This programme is designed to nurture future leaders by enhancing their management skills, strategic thinking, and ability to lead effectively within a dynamic hospitality environment.

Additionally, we offer continuous learning opportunities in areas such as customer service excellence, operational efficiency, and technical skills. By investing in our people, we aim to create a culture of empowerment, where employees feel supported and encouraged to pursue their career aspirations. This holistic approach ensures that our team members not only grow within their current roles but also prepare for future leadership positions within the group.

At Hodson Bay Group, we recognise that providing a comfortable, safe, and modern working environment is essential to the well-being and satisfaction of our team members. To support this commitment, we continually invest in the enhancement of staff facilities and strive to create workspaces that promote productivity, collaboration, and overall employee happiness.

Our ongoing efforts include the refurbishment of key areas such as staff canteens, changing facilities, and offices to ensure these spaces are both functional and inviting. Upgrades to canteens focus on creating a relaxing atmosphere where employees can take breaks, enjoy meals, and socialise. Enhancing changing facilities with improved amenities and modernised layouts provides added convenience and comfort, while office refurbishments aim to support an efficient and inspiring workspace.

Beyond physical upgrades, we actively seek feedback from our team members to identify further opportunities for improvement, recognising that their insights are invaluable in shaping a workplace that meets their needs. Whether it’s through introducing ergonomic furniture, incorporating better lighting, or creating dedicated spaces for relaxation and rejuvenation, we are dedicated to making the Hodson Bay Group a place where people are proud to work.

At Hodson Bay Group, we understand that true wellness encompasses more than just physical health. That’s why our Health & Wellness programme is structured around five core pillars:

Physical Well-being: Encouraging active lifestyles and fitness through initiatives such as group exercise   sessions, fitness challenges, and health screenings.

Mindfulness: Fostering mental and emotional well-being through workshops on stress management,   mindfulness practices like meditation and yoga, and resources to support mental clarity and resilience.

Nutritional Health: Promoting healthy eating habits by providing access to nutritious meal options, hosting   nutrition seminars, and sharing dietary advice to support balanced and wholesome nutrition choices.

Intellectual Wellness: Supporting personal and professional development through training programmes, educational opportunities, and access to learning resources that stimulate creativity and growth.

Interactional Wellness: Building a sense of community and connection among team members through social events, team-building activities, and initiatives that strengthen relationships and communication.

To ensure the success of our Health & Wellness program, each hotel within the group has a dedicated Health & Wellness Ambassador. These ambassadors play a vital role in driving initiatives under each pillar, acting as champions of well-being and encouraging team members to actively participate in health-related activities.

Additionally, we recognise the importance of mental health support, which is why we are proud to offer an Employee Assistance Programme. This confidential support service provides team members with access to professional counselling and resources to help them navigate personal and work-related challenges.

To further strengthen our commitment to mental health, we are in the process of training several Mental Health First Aiders across the Hodson Bay Group. These trained individuals will be equipped to provide immediate support and guidance to team members experiencing mental health issues, promoting a culture of openness and understanding around mental well-being.

We are always striving to improve and provide greater support for our team members. To ensure continuous growth and development, we regularly evaluate our performance using a variety of industry-recognized tools and employee feedback surveys. These assessments enable us to identify areas for improvement, track our progress, and implement meaningful changes that enhance the overall employee experience.

HR Reporting System – Data on team demographics such as gender, nationality, age groups, tenure etc.

Great Place to Work Survey – This globally recognised survey covers various aspects of the employee   experience, including trust, respect, fairness, pride, and camaraderie. The results provide a clear understanding   of what’s working well and highlight opportunities for improvement.

Diversity Survey – The survey provides insights into how diverse the employee population is and identifies areas for improvement in fostering an inclusive workplace culture. By collecting data on various aspects of diversity – including race, gender, age, sexual orientation, disability status, and cultural background, we can better understand the experiences and perspectives of our team members.